FAQ

General

Q: Does it cost any money to register on Paddywin Nigeria? No. It's completely free of charge.

Q: How do I create an account?

1. Visit www.paddywin.com and click on the "Sign Up" button displayed in green at the top right corner of your screen
2. Enter your phone no. without the first zero (0)
3. Choose a unique username and password,
4. Accept our Terms & Conditions by checking the boxes and click on the "Sign Up" button.
5. Enter the OTP sent to the phone no. you entered earlier and click on confirm Viola! You've successfully registered!.

Please note: The promo code is completely optional. You can use a promo code if you have one otherwise, please skip. If you do not receive the OTP, Kindly send ALLOW TO 2442 to disable DND on your line then proceed to try again. Should this issue persist, please contact our support team and we will assist you immediately!

Q: Can I change my username? Yes, Username can be changed once in 30 days.

Q: I forgot my password. How can I reset it?

1. Visit www.paddywin.com and click on the "Sign In" button displayed in green at the top right corner of your screen.
2. On the sign in page, click "Forgot Password?".
3. Enter your registered phone number, and click on the "Send" button
4. We will send you an OTP to your phone number.
5. Enter this OTP, click on the "Confirm" button to reset your password successfully.

Please note: The OTP expires within 2 minutes. Kindly use it immediately.

Q: How do I change my password?

1. Login into your account,
2. Click on the profile Icon at the top right corner of your screen.
3. Click on settings,
4. Click on "Change password"
5. Enter your old password
6. Enter your new Password
7. Confirm your new password by entering your new password again.
8. Click on Save

Q: How do I deposit funds into my account?

1. Go to www.paddywin.com and click on sign in.
2. Enter your registered phone no. and password to sign in successfully.
3. Click on the wallet icon at the top of your screen and on the "Deposit" tab,
4. Select your preferred deposit method (e.g., Bank, Opay or Palmpay Wallet),
5. Enter the amount, click on submit and follow the on-screen instructions to complete the transaction.

Q: What is the minimum deposit amount? The minimum deposit amount on the platform is N100 Please check the deposit section for the most up-to-date (maximum) limits for each payment method you select.

Q: How long does it take for my deposit to reflect in my account? Our deposits are processed instantly. However, depending on your chosen payment method and bank, it may take a few minutes. Please contact our support team if your deposit is being delayed.

Q: How do I withdraw my winnings?

1. Login to your account and click on the wallet Icon where you can see your balance and select "Withdraw"
2. Select your preferred withdrawal method,
3. Select your bank account
4. Enter the amount you wish to withdraw, and confirm your details. Ensure your account is fully verified to avoid delays.

Please note: The name on your bank account must match the name on your paddywin account.

Q: What are the minimum and maximum withdrawal limits?

1. The minimum withdrawal amount is N100
2. The maximum number of times a player can withdraw per day is 40
3. The maximum withdrawal amount per player,per day is N17,000,000

Q: How long does it take to process a withdrawal?

Withdrawal requests are typically processed within 24 hours. However, please note that the actual time for funds to reflect in your account depends on your bank's processing times. First-time withdrawals may take longer due to verification procedures.

Q: What is the maximum payout?

1. The max payout on sports is NGN 100,000,000
2. The max winnings on Aviator/Games is N50,000,000

Q: What is the minimum age for betting with Paddywin Nigeria?

It is strictly forbidden for persons under the age of 18 to open an account and use our services.

Q: Where can I find Paddywin's Terms & Conditions?

You can find our Terms and Conditions at the bottom of the website (footer).

Account Verification FAQ

Q: For KYC (Know Your Customer) verification, which ID card do I need?

To complete your KYC verification, you will need to provide your National Identification Card or Slip.

1. Simply, log into your account, click on the human Icon at the top right corner of your screen.
2. Click on settings and on the drop down menu, select verification.
3. Fill in your personal information for level 1 verification and submit.
4. Proceed to Level 2 verification and Select the ID to upload
5. Enter the Document Number
6. Upload a clear picture of your NIN Card or Slip
7. Upload a selfie of yourself holding the ID close to your face then submit. Your account will be reviewed and verified within 24hrs.

Casino

Q: How do I play Games on PaddyWin?

Go to the "Games" or "Casino" section in the main menu. Choose your game (e.g., Aviator), place your bet before the round starts, and watch the multiplier rise. Be sure to Cash Out before the plane flies away—your winnings are your stake multiplied by the multiplier at the time you cashed out.

Q: What is Random Number Generator (RNG)?

A Random Number Generator (RNG) is a computer program that randomly produces the results of our online casino games. Every card dealt, die rolled, or any other action in the game is generated by the program without duplication or unrealistic predictability. Because the results are generated completely randomly and without the possibility of manipulation, you always receive fair results.

Q: Are Crash Games fair?

Yes, PaddyWin's Crash Games utilize a Provably Fair system, ensuring the fairness and randomness of each game round.

Q: Why a Game Froze or Crashed?

Fix it fast: Refresh, relaunch the game, or clear cache.

Likely reasons:

1. Bad network or switching between data/WiFi
2. Phone memory full, multiple apps running in the background of your device or outdated app.
3. Session timed out.
4. It could also be that (e.g blackjack is down) you should try another game and check if the issue persists.

Q: What is the minimum stake on games?

Minimum stake on games is N10. However, please note that the stake amount may differ depending on the game provider.

Sports

Q: How do I place a bet?

At Paddywin, you are free to place all kinds of bets: Singles, Multiples, System (combined) bets across various sports leagues. Multiple and System bets may include different sports: football, tennis, basketball, etc.

Q: What is the minimum stake on sports?

The minimum stake on sports bet is N200

Q: Can I cancel a sports bet after it's placed?

NO. A confirmed bet cannot be cancelled for any reason. Please review your bet slip carefully before confirming your stake. Some markets may offer a 'Cash Out' option, allowing you to settle your bet early (for a reduced return) before the event concludes.

Q: What is the maximum payout per bet?

1. The maximum payout for a bet is N100,000,000

Q: What is 2UP/Early Payout?

Early Payout / 2UP means if your team goes 2 goals ahead at any point, we settle your bet as a win straight away, regardless of how the match ends.

Q: Where can I see my sports bets?

1. Log into your account.
2. Click on the profile Icon at the top right corner of your screen and select bet history. You can see all your bets here both settled and unsettled. To see your bets selection,
3. Click on sports at the bottom of your screen
4. Click on the "My Bet" icon at the top of your screen to see your bets in detail.

Q: What is a void bet?

"Void Bet" means the bet is either nil or invalid. This occurs when an event is postponed, or an event's results are unverifiable, among other circumstances. Once a match has been set as void (which will be considered as having an odd of 1.00), other selections of a winning ticket will then be paid out regularly. If you are unsure about why your bet has been marked as "Void", please contact us.

Q: What is Live Betting?

Live Betting is an exciting form of wagering that allows you to place bets on ongoing events. The odds are dynamic and change in accordance to the course of the actual event, offering double the excitement as you get to monitor the event while it is being played.

Technical Issues

Q: The website isn't loading correctly. What should I do?

Try refreshing the page, clearing your browser's cache and cookies, or trying a different browser. Ensure your internet connection is stable. If the issue persists, please contact support with details of the error message and your device/browser information.

Q: I'm having trouble logging in, even after resetting my password.

Double-check that you're using the correct username and password. If you're still unable to log in, please reach out to our Customer Service team immediately for assistance.

Responsible Gaming

Q: Does PaddyWin promote responsible gaming?

Yes, PaddyWin is committed to promoting responsible gaming. We offer tools and resources such as deposit limits, self-exclusion options, and links to support organizations to help you manage your gaming responsibly. Please visit our Responsible Gaming section for more information.

Q: How can I close my betting account?

To carry out this action on your account you can make use of our self-service tool by following the steps below:

1. Login to your Paddywin account
2. Click on your profile icon on the top right corner of your screen
3. Click on settings
4. Select Responsible Gambling
5. Select any of the four options as desired. If you select self exclusion, your account cannot be reopened until after the duration you select for closure.